Net Affinity Careers

The Role

Net Affinity is looking for an Application Support Engineer to join our team of software engineers to work on a range of web-based products.

You should have in-depth knowledge of IT systems, high-level communication skills, and the ability to troubleshoot and debug web applications.

This is a fully flexible role with the option to work remotely and/or from our headquarters in Dublin.

What you’ll be doing

• Providing internal and external (L2) support for all Net Affinity Products

• Investigating, diagnosing and resolving application related issues

• Owning assigned tickets within the support queue and facilitating a swift resolution within defined SLA limits

• Working closely with internal teams to inform of progress, request information and manage expectations

• Escalating any issues to software engineers as required

• Recording and managing best practice resolutions for Net Affinity’s self-service knowledge base

• Contacting 3rd party partners in order to troubleshoot connectivity issues

Requirements and Qualifications

• At least 3+ years' experience in a technical support role, with the ability to troubleshoot and resolve complex technical issues

• Strong SQL knowledge and the ability to write basic SQL queries to troubleshoot and correct data issues

• Excellent problem-solving skills

• Communicate clearly and effectively both verbally and in writing with internal teams

• Knowledge of XML, HTML, CSS, JavaScript

• Business level English

Bonus Points

• Relevant IT/Technical degree

• Basic knowledge of command line Linux environment

• Knowledge of PHP/Perl

• Experience working with Scrum or other agile methodologies

• Knowledge of Atlassian tools like Jira and Confluence

The Role

Net Affinity is looking for an Application Support Engineer to join our team of software engineers to work on a range of web-based products.

You should have in-depth knowledge of IT systems, high-level communication skills, and the ability to troubleshoot and debug web applications.

This is a fully flexible role with the option to work remotely and/or from our headquarters in Dublin.

What you’ll be doing

• Providing internal and external (L2) support for all Net Affinity Products

• Investigating, diagnosing and resolving application related issues

• Owning assigned tickets within the support queue and facilitating a swift resolution within defined SLA limits

• Working closely with internal teams to inform of progress, request information and manage expectations

• Escalating any issues to software engineers as required

• Recording and managing best practice resolutions for Net Affinity’s self-service knowledge base

• Contacting 3rd party partners in order to troubleshoot connectivity issues

Requirements and Qualifications

• SQL knowledge

• Excellent problem-solving skills

• Communicate clearly and effectively both verbally and in writing with internal teams

• Knowledge of XML, HTML, CSS, JavaScript

• Business level English

Bonus Points

• At least 1+ years' experience in a technical support role, with the ability to troubleshoot and resolve complex technical issues

• Relevant IT/Technical degree

• Basic knowledge of command line Linux environment

• Knowledge of PHP/Perl

• Experience working with Scrum or other agile methodologies

• Knowledge of Atlassian tools like Jira and Confluence

• In this role you will sell all the Net Affinity products and services to Independent Hotels and Hotel Groups in the UK Market with specific emphasis on England. The successful candidate will sell to new clients and assist in specific sales projects to achieve business results in line with the company’s goals relating to profitability and increasing overall sales performance.

• Develop, implement and manage assigned internal projects with a strategic plan and specific targets which will result in profitability from each project

• Work within our CRM system to log all activity

• Ongoing analysis/reporting on sales performance – pipeline etc

• Provide performance reports and metrics at review meetings, identifying areas for improvement and enhancement, and subsequent execution of action plans

• Attend trade shows and sales events as required, some which will be out of hours

• Develop and maintain relationships with new and existing industry partners/resellers/consultants

• To be a proactive participant in our marketing activity– podcasts, seminars, webinars, panels etc

• Participate in the development of sales plans and online strategies and initiatives to position the Company for further growth

• To identify and feedback market and competitor information that will enhance total performance of the business.

• To assist in the overall growth of the company and assist in other markets as required

• To be an ambassador and advocate for our company

Requirements: 

• Degree/masters in hotel management/hospitality or business

• Minimum two-years experience in a senior sales role in the hospitality/tourism sector

• Enthusiastic and self-motivated demeanour, excellent communication skills

• Be very sales focused and have core knowledge of strategic online selling and digital marketing.

• Knowledge of the online travel/hospitality technology would be very advantageous

• Creative and innovative personality with strong bias for both idea generation and execution.

• Fluent verbal and written English are essential 

• Knowledge of CRM systems

• Flexibility to travel

• Be part of a fun, innovative, dedicated happy and busy team.

• Net Affinity operates as remote-first company, but the candidate must be based in mainland UK, ideally Birmingham or should be able to fulfil attendance at meetings and required events.

We are looking for a Brand Marketing Executive based in mainland UK to join our brand marketing team. We would like to speak with you if you are a digital marketing professional with experience in growing brands and products through digital campaigns, content and events.You will report to our Marketing Director and will receive direct support in developing your professional skills. We are looking for someone with 2-3 years of experience who is comfortable working in a fast-paced technological environment. There will be a requirement to fulfil attendance at some meetings and required events in mainland UK.

Responsibilities

• Plan and execute marketing campaigns as outlined withing our marketing plan and work together to achieve our sales and marketing goals and objectives

• Manage our social activity across LinkedIn and Twitter – Both organic and paid activity

• Work closely with our industry partners and associations to plan activity and identify opportunities

• Create and manage digital activity and campaigns on Google Ads and LinkedIn platform

• Work closely with the sales team and content marketing manager to develop landing pages for marketing campaigns

• Develop and manage email campaigns using HubSpot which nurture clients and identify opportunities

• Coordinate and plan events as per our event calendar (both online and offline)

• Manage our brand and company SEO alongside our technical marketing specialist

• Extract meaningful data-led insights to inform decisions and identify opportunities for growth

Competencies

Required:

• Min. 2 years digital marketing experience
• Experience with brand and product marketing
• Experience in Google Analytics and data analysis
• Experience running paid campaigns on Google Ads + LinkedIn
• Excellent communicator
• Numerically literate

Preferred:

• Knowledge or experience in the hotel industry
• Knowledge and insight into hotel tech stack
• HubSpot CRM + Marketing Hub
• SEO Experience
• Excel skills

Education:

• Bachelor's (preferred)

Experience:

• Digital marketing: 2 years (preferred)
• HubSpot: 1 year (preferred

Job Type: Full-time, Permanent

Work location: Remote

Application deadline: 25/01/2023

Net Affinity is looking for a Junior Systems Administrator to join our team.

You should have broad knowledge of IT systems, high-level communication skills, and the ability to troubleshoot and debug hardware and software issues.

This is a flexible, fully remote role.

What you’ll be doing

• Providing internal support for the cloud based applications we use in our day-to-day operations

• Investigating, diagnosing and resolving software and/or hardware related issues

• Owning assigned tickets within the support queue and facilitating a swift resolution within defined SLA limits

• Working closely with internal teams to inform of progress, request information and manage expectations

• Escalating any issues to management and/or software engineers as required

• Documenting and maintaining best practice resolutions for Net Affinity’s internal knowledge base

• Contacting 3rd party partners in order to troubleshoot and resolve issues

• Managing and updating the inventory of all Net Affinity hardware

• Assist with onboarding new hires by provisioning user accounts

• Basic cloud platform configuration, maintenance and monitoring

Requirements and Qualifications:

• At least 1+ years' experience in a similar role

• Excellent problem-solving skills

• A proven ability to communicate clearly and effectively both verbally and in writing with internal teams

• Business-level English

• Basic knowledge of M365, DNS, Windows 10, Linux

Preferred:

• Relevant IT/Technical degree

• Strong SQL knowledge and the ability to write basic SQL queries to troubleshoot and correct data issues

• Administration level knowledge of cloud Microsoft tools; Sharepoint, Teams, AzureAD, Endpoint Manager, Autopilot, Exchange

• Basic knowledge of load balancing

• Basic knowledge of application container technology (e.g. Docker)

• Knowledge of Atlassian tools like Jira and Confluence

• Experience with cloud platforms (e.g. AWS, MS Azure, Google Cloud Platform)

Benefits:

• Work from home

• Flexible working hours

• Company social events

• Education reimbursement

As Client Success Executive, you will be assisting our clients with day to day queries, supporting them with knowledge of our systems, and advising on best practices to increase their direct bookings revenue. You will be dedicated to providing an exceptional experience for each client and will always have client satisfaction in mind. The role includes managing timelines, co-operating with other teams to resolve problems, and achieving targets on client satisfaction levels as well as increase in revenue performance.

Reporting to Client Success Team Manager 

What you’ll be doing

• Providing first level support to all clients by addressing and resolving customer reported queries relating to online revenue performance / booking engine and website set up / booking engine usability and other issues or queries that may arise

• Building trusted relationships with existing clients, understanding their needs and developing solutions for them.

• Working collaboratively with clients to resolve all issues reported

• Working with other teams including marketing, design, accounts, IT and development teams to provide resolution to reported issues / queries from clients

• Requesting fixes for Net Affinity Products using our internal ticketing service desk.

• Validating and testing all fixes from relevant departments before advising client of same.

• Ensuring requested client queries / cases are turned around and dealt with as quickly as possible and escalate issues when required

• Participating in client training sessions - new and existing clients on applications, functionality and updates to our systems

• Ensuring you are proficient in all Net Affinity Products & Offerings, and have a good understanding of marketing and revenue management to deal with client related queries

• Cross promoting our services & upselling

• Maintaining CRM system with all client queries, requests, scheduled activities and calls

• Working with Client Success Team Lead to develop and enhance client experience

• Maintaining performance KPIs as defined by management

• Following standards of services as outlined in NetAffinity Client Charter

• Reporting back on competitor activity and pricing strategy

• Contributing to and influencing the direction and development of our business and growth

Requirements and Qualifications

• Primary degree preferred in Hotel Management / Revenue Management or related discipline

• Minimum 2 years’ experience in Hospitality Industry within reservations / front office department.

• Fluent in English with effective written and strong verbal communication skills 

• Excellent time management, planning and communication skills

• Ability to work with minimal supervision

• Strong sense of responsibility, team mentality and willingness to take initiative

Advantageous; 

• A second European Language

• Knowledge of NetAffinity products