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Available Roles

Application Support Engineer (remote)

The Role

Net Affinity is looking for an Application Support Engineer to join our team of software engineers to work on a range of web-based products.

You should have in-depth knowledge of IT systems, high-level communication skills, and the ability to troubleshoot and debug web applications.

This is a fully flexible role with the option to work remotely and/or from our headquarters in Dublin.

What you’ll be doing

• Providing internal and external (L2) support for all Net Affinity Products

• Investigating, diagnosing and resolving application related issues

• Owning assigned tickets within the support queue and facilitating a swift resolution within defined SLA limits

• Working closely with internal teams to inform of progress, request information and manage expectations

• Escalating any issues to software engineers as required

• Recording and managing best practice resolutions for Net Affinity’s self-service knowledge base

• Contacting 3rd party partners in order to troubleshoot connectivity issues

Requirements and Qualifications

• At least 3+ years' experience in a technical support role, with the ability to troubleshoot and resolve complex technical issues

• Strong SQL knowledge and the ability to write basic SQL queries to troubleshoot and correct data issues

• Excellent problem-solving skills

• Communicate clearly and effectively both verbally and in writing with internal teams

• Knowledge of XML, HTML, CSS, JavaScript

• Business level English

Bonus Points

• Relevant IT/Technical degree

• Basic knowledge of command line Linux environment

• Knowledge of PHP/Perl

• Experience working with Scrum or other agile methodologies

• Knowledge of Atlassian tools like Jira and Confluence

Apply now
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We're certified as a Great Place to Work!

At Net Affinity, we’re delighted to be certified as a Great Place to Work! Our staff are the heart of our business, and we place great importance on their happiness.

Empathy is at the forefront of everything we do as a company. We strive to maintain an empathetic culture that mirrors our values as people who want to care for each other and provide a supportive environment to flourish in. When are staff are happy, so are our clients. Win win!

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Net Affinity certified as a Great Place to Work!

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