Available Roles
Application Support Engineer
The Role
Net Affinity is looking for an Application Support Engineer to join our team of software engineers to work on a range of web-based products.
You should have in-depth knowledge of IT systems, high-level communication skills, and the ability to troubleshoot and debug web applications.
This is a fully flexible role with the option to work remotely and/or from our headquarters in Dublin.
What you’ll be doing
• Providing internal and external (L2) support for all Net Affinity Products
• Investigating, diagnosing and resolving application related issues
• Owning assigned tickets within the support queue and facilitating a swift resolution within defined SLA limits
• Working closely with internal teams to inform of progress, request information and manage expectations
• Escalating any issues to software engineers as required
• Recording and managing best practice resolutions for Net Affinity’s self-service knowledge base
• Contacting 3rd party partners in order to troubleshoot connectivity issues
Requirements and Qualifications
• At least 3+ years' experience in a technical support role, with the ability to troubleshoot and resolve complex technical issues
• Strong SQL knowledge and the ability to write basic SQL queries to troubleshoot and correct data issues
• Excellent problem-solving skills
• Communicate clearly and effectively both verbally and in writing with internal teams
• Knowledge of XML, HTML, CSS, JavaScript
• Business level English
Bonus Points
• Relevant IT/Technical degree
• Basic knowledge of command line Linux environment
• Knowledge of PHP/Perl
• Experience working with Scrum or other agile methodologies
• Knowledge of Atlassian tools like Jira and Confluence
Apply nowJunior Application Support Engineer
The Role
Net Affinity is looking for an Application Support Engineer to join our team of software engineers to work on a range of web-based products.
You should have in-depth knowledge of IT systems, high-level communication skills, and the ability to troubleshoot and debug web applications.
This is a fully flexible role with the option to work remotely and/or from our headquarters in Dublin.
What you’ll be doing
• Providing internal and external (L2) support for all Net Affinity Products
• Investigating, diagnosing and resolving application related issues
• Owning assigned tickets within the support queue and facilitating a swift resolution within defined SLA limits
• Working closely with internal teams to inform of progress, request information and manage expectations
• Escalating any issues to software engineers as required
• Recording and managing best practice resolutions for Net Affinity’s self-service knowledge base
• Contacting 3rd party partners in order to troubleshoot connectivity issues
Requirements and Qualifications
• SQL knowledge
• Excellent problem-solving skills
• Communicate clearly and effectively both verbally and in writing with internal teams
• Knowledge of XML, HTML, CSS, JavaScript
• Business level English
Bonus Points
• At least 1+ years' experience in a technical support role, with the ability to troubleshoot and resolve complex technical issues
• Relevant IT/Technical degree
• Basic knowledge of command line Linux environment
• Knowledge of PHP/Perl
• Experience working with Scrum or other agile methodologies
• Knowledge of Atlassian tools like Jira and Confluence
Apply NowProduct Manager
Net Affinity wish to recruit an experienced Product Manager with a strong technical and commercial background in managing a similar mid-sized platform in the travel tech space. The successful candidate should have a very strong customer focus with a deep understanding of the product positioning and logic contained within the system.
Overall Objectives
As Product Manager, you will spend the majority of your time on tasks like:
- Defining the vision for our product
- Prioritizing product features and capabilities
- Understanding and representing user needs
- Monitoring the market and developing competitive analyses
- Aligning stakeholders around the vision and defining what success looks like
Key Aspects of the Role
- Be transparent about your prioritization and roadmap process
- Be able to say “no,” but explain why in terms that stakeholders understand
- Be a ruthless prioritiser while balancing the needs of customers and internal stakeholders
- Bring evidence-based decision-making to your communication
Day to Day
- Drive the product & business-planning process across cross-functional teams of the company
- Talk with clients to fully understand their needs and pain points, as well as market trends
- Assess current competitor offerings, seeking opportunities for differentiation
- Develop a product strategy that describe high-level use cases and technical requirements
- Analyse the commercial impact of the roadmap plan from an ROI and build vs. buy
- Drive the execution of all product lifecycle processes for products including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development and product launch
- Develop, implement, and maintain production timelines across multiple departments
- Provide information for senior management on product development progress by preparing short-term and long-term product development goals
- Appraise new product ideas and strategize appropriate go-to market plans
- Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams
- Analyze market data to define product objectives for effective marketing communications
- Develop product positioning and messaging that differentiates our product and its features across primary market segments
- Explain features to the scrum team during estimation sessions
- Prepare feature requirement documents for all roadmap items
- Demo upcoming features to the company
- Prepare detailed release notes & detailed internal and external feature articles
- Collaborate closely with engineering, production, client facing, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization
Core Requirements
- Educated to degree/master’s level, ideally in product management or technical discipline
- Minimum five-year’s experience in a product management role managing products
- Enthusiastic and self-motivated demeanour, excellent communication skills
- Be very customer focused and ideally have a strong knowledge of the travel tech market
- Creative and innovative personality with strong bias for both idea generation and execution
If this role interests you, please send your cv to hr@netaffinity.com
Net Affinity is an equal opportunities employer.
Apply NowBenefits
Our people are really important to us. That’s why we strive to provide a happy and healthy working environment that enables everyone to do their best, develop themselves and enjoy their lives at work.
Remote first Culture
Net Affinity operate and actively promote a ‘Remote First’ culture for all the benefits that accrue for both staff and company.
This is very much about improving the work life balance for all of us. It’s about being kinder to ourselves, our partners and families.
Remote First helps us develop further as an empathetic business. One that maintains a work culture that is inclusive and respectful whilst embracing our differences and individuality.
TGIF
On Fridays we finish up a little early to help you get the weekend started!
B-day bonuses
We want you to celebrate your own birthday and your work birthday, so for each of them, we give everyone a half day’s leave.
Baby bonus
Being a parent is challenging and rewarding – to help you take on the challenge and enjoy the rewards, we’ll give you an additional 5 days annual leave to spend with your new bundle of joy. We'll also treat you to €500 worth of vouchers to help buy all those baby essentials.
Wedding bonus
We want you to enjoy every moment of this special time with your loved ones. So to help you prepare for your special day, we’ll give you an additional 3 days annual leave.
Loyalty reward
We love loyalty. That's why for every year you’re with us, we reward you with additional annual leave days.
Refreshments
Snacks and treats help to keep your brain working and your body happy, so we have fresh fruit, juice, gourmet coffee, organic herbal teas and bread available throughout the week.
Social life
Pizza Friday
The last Friday of the month is for pizza, beers, tunes and pool. You deserve to unwind and indulge!
Social events
Our ‘Fun Team’ are in charge of organising regular activities for us all to do together! Whether it’s after work food, drinks or team building adventures, our calendar always includes a good dose of fun.
The parties
Our Christmas and summer parties are practically famous at this stage. Usually themed, held somewhere we’ve never been before and an excuse to party the night away!
Giving back
Giving back is important to us as individuals and as a company. Every month, we have a charity breakfast where we pick a different cause that’s close to our hearts, have a delicious communal brekkie and donate generously. Smiles all round!
Training
We’re committed to always helping our people with their professional growth and development. This means regular training, opportunities to upskill and performance reviews – we know career growth is essential to a positive, encouraging work environment.
We work with each person on analysing their own personal training needs, and we encourage a mixture of programmes including cross-departmental, learning and refresher courses. We use an exciting variety of resources for individual and team upskilling, and we regularly attend external training sessions from global thought leaders like of Google and Hubspot!
Set your goals – we’ll help you do the rest.
We're certified as a Great Place to Work!
At Net Affinity, we’re delighted to be certified as a Great Place to Work! Our staff are the heart of our business, and we place great importance on their happiness.
"I cannot overstate the importance we place upon creating and nurturing an empathetic culture – one of trust and respect that empowers everyone to have a better work-life balance. It is something we never take for granted and our goal is to always retain and continually attract top talent. We are very lucky to have such a first-rate team."
William Cotter, MD of Net Affinity
Empathy is at the forefront of everything we do as a company. We strive to maintain an empathetic culture that mirrors our values as people who want to care for each other and provide a supportive environment to flourish in. When are staff are happy, so are our clients. Win win!
