At Net Affinity, you can be certain that your hotel is cared for by the experts. Our client services team stand out from the crowd.
Our team of eCommerce Managers is sourced from within the hospitality industry, so we know exactly what challenges you’ll face and we have the expertise to solve them. We are constantly upskilling to keep on the cutting edge of the best practices in the industry – our Ecommerce Managers are always one step ahead.
Our Ecommerce and Client Services teams are dedicated to solving your problems, and we’ll be with you every step of the way.
We are passionate about our hotels, and we tailor our approach for the needs of each individual hotel. You can be assured that you’ll get the exclusive care your hotel needs.
92% of clients surveyed are extremely satisfied with our Account Management Service*
97% Retention Rate for clients*
*Poll taken December 2018
Net Affinity’s level of reporting is unmatched in our industry. Our reports provide a deep dive to give you full insights into your hotel’s performance.
We also know how important key market data is and knowing how your hotel is performing in comparison to the market. That’s why our reporting goes further than just telling you how you are doing – this is something you already know!
We go one step further and give you analysis on how your market / star rating / province and hotel type are performing and where you sit in comparison. By doing this it we are empowering our clients with the data they need to make informed decisions on Key Performance Indicators.
Using our reports, your hotels can develop your strategy to increase direct bookings.
""We are delighted with the overall results that our new and improved website and the team at Net Affinity has helped us to achieve.""
"“The whole team are delighted with the great performance of our hotel that Net Affinity has helped us to achieve. Our direct bookings and revenue have seen a significant increase and we couldn’t be happier with the look and feel of our new, upscale website! It portrays the hotel perfectly and is much easier to navigate.”"
"We work closely with Net Affinity at all times to constantly push the boundaries in designing engaging, relevant campaigns that excite our audiences."
"We’re delighted with the results of our stunning new website and have definitely seen a vast improvement thanks to the great communication and care the Account Management and Marketing teams have taken with our hotel."
"Thanks to the experts at Net Affinity, our book direct strategy is working well, and we're delighted with the ongoing results."
"The improvement in our online business since moving to Net Affinity has been phenomenal."
"Net Affinity are relentless in increasing direct bookings for our hotel"
"The helpful advice from Net Affinity's Account Managers meant that with a few simple tweaks to our rate plan we saw drastic improvements to our conversion rates. We're very impressed with the results."