Our clients – Leading the way in hospitality

Since partnering with Net Affinity and Smarthotel, the team has seen direct bookings double compared to the previous year, driven by improved visibility, a clearer booking journey and a more user-friendly online experience.

The website is now user-friendly, straightforward and much quicker to navigate. Large bookings that were once time-intensive are now far easier to manage online.

We’ve worked with Net Affinity for ten years. They’re attentive, extremely helpful, and feel like part of the team. They’re a huge part of the revenue that this hotel generates. I would definitely recommend Net Affinity to all hotels.

The SmartPayment’s solution created a seamless experience for both our guests and our staff.

We implemented an integrated payment system, which included embedding payment functionalities, automating payment links, and integrating terminals across multiple touchpoints. These changes simplified operations, enhanced payment security, and improved the guest experience.

The difference was immediate and clear. Payment processing at Grand Hotel Karel V is now accurate, fast, and fully automated. Manual corrections have become a thing of the past. The administrative workload that once burdened the finance team has been removed entirely. There are no more errors, and that is the biggest win.

We are delighted to have seen a notable increase in our daily bookings & revenue since moving to Net Affinity’s latest booking engine. We find it intuitive, easy to use, very guest-friendly & the reporting is great.

Since we’ve joined Net Affinity, we are delighted with the growth we’ve seen in our direct business. The partnership with Net Affinity has been fantastic, with all invested parties working towards the same goal.