• Products
    • Products

      We offer thoughtfully crafted products that exceed the industry standard

    • Booking Engine

      A booking engine based on the highest standards, built to convert and empower

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    • Website Builder

      Built to ensure that your hotel website never goes out of date

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    • Hotel Gift Vouchers

      Easy-to-use platform that enables you to customise and sell vouchers

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    • Meta Search

      Experience seamless connectivity using our booking engine

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  • Services
    • Services

      Our services are carefully crafted and executed in pursuit of one goal: direct bookings

    • Client Services

      A team of hard-working, dedicated experts from the hospitality industry

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    • Bespoke Websites

      Beautifully designed sites that are fully optimised by our team of experts

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    • Digital Marketing

      A team of digital marketers armed with all the knowledge & tools you need

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  • Resources
    • Resources

      Blogs, podcasts, webinars and more to support our customers in dynamic and helpful ways

    • Blog

      Updated weekly with expert takes on current trends and developments of the industry

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    • Podcasts & Webinars

      Listen to or sign up for all the latest tips, tricks and industry insights

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  • About Us
    • About Us

      Get to know our story, our team, our industry partners and the success of our clients.

    • About Us

      Our story, values and team, plus everything in between. Our culture is important to us.

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    • News

      Access all of our latest updates, some insightful industry news and events we host and attend.

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    • Case Studies

      Our products deliver tangible results for clients. Read about the success of our clients.

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    • Partners

      We work with a long list of talented partners to ensure our clients can make the most out of their products.

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Our experienced Client Success and eCommerce teams

We have a team of hard-working, dedicated experts, many with years of experience in the hospitality industry. We truly understand your day to day and passionately care about your hotel’s book direct needs.
We were recently awarded Level III Global Support Certification from the reputable Hotel Tech Report, thanks to the great work our Client Success and eCommerce teams dedicate themselves to every day. Because our teams have come from within hospitality, we know the challenges you’re facing and we have the tools and expertise to beat them. We’re always listening, learning and upskilling to ensure that you are happy and your book direct business is thriving.

Customer satisfaction

"We pride ourselves in our commitment to a world class service, proven by our 96% satisfaction rate on ticketing and chat. The collective goal of our support team is to consistently provide clients with everything they need to ensure our products are always making their lives easier. Looking ahead, we want to continue to provide accurate, timely support that clients can feel confident in." William Cotter, MD of Net Affinity.

Hard working experts with a personal approach

Both our eCommerce and Client Success teams are dedicated to solving your problems and they’re with you all the way! When it comes to our clients, we carefully tailor our approach to the needs of each individual hotel. This means our strategy and solution is specifically for you and only you.

Reporting

We’re proud to say our level of reporting is unmatched in the industry. We strive to provide a deep dive in each report that will give you a full, insightful picture into your hotel’s performance. We know how important key market data is - you need to know how your hotel is performing in comparison to the market. That’s why our reporting gives you more than just the basics. We analyse how your market/star rating/province and hotel type are performing and where you sit in comparison. This empowers you with the data you need to make informed decisions on key performance indicators. Using our reports continually will allow you to develop your hotel’s strategy and increase your direct bookings.

See why our clients love us

Booking Engine revenue increase of 95% The Heritage Spa

The Heritage has seen an increase in revenue of 95% over the last 5 months. Not only this, but their website brought in a whopping 56% of bookings.

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Direct bookings up 73% Salthill Hotel

The Salthill Hotel saw brilliant results upon moving their booking engine over to Net Affinity. In fact, their direct booking rate has flourished, increasing by an incredible 73%.

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73% uplift in Conversion Hotel Westport

"The helpful advice from Net Affinity's Account Managers meant that with a few simple tweaks to our rate plan we saw drastic improvements to our conversion rates. We're very impressed with the results"

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+30% Increase In Room Revenue Seafield Hotel

“We’re delighted with the results of our stunning new website and have definitely seen a vast improvement thanks to the great communication and care the Account Management and Marketing teams have taken with our hotel.”

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