Service that’s one step head of everything you need!
Our teams are dedicated to delivering expert support, strategic guidance, and measurable results—ensuring your success at every stage of the journey
experienced teams
Our experienced Client Success and eCommerce teams
With Net Affinity you’ll never go it alone. Our Client Success Team and eCommerce Team are right there with you no matter what. The best part? Many of them have been hoteliers themselves. That means they understand the pressures you’re under and know exactly how to help. We’re constantly thinking ahead so you don’t have to.
Teams that bring you experience
With over 150 years of experience between them, we have developed a team of gold star-standard customer service experts – evident from our high client satisfaction and retention rate.
We truly understand your day-to-day and passionately care about your hotel’s book direct needs.
Our teams have come from the hospitality industry so we know the challenges you’re facing, and we have the tools and expertise to beat them. We’re always listening, learning and upskilling to ensure that you are happy and your book direct business is thriving.
A personal approach
Both our eCommerce and Client Success teams are dedicated to solving your problems and they’re with you all the way! When it comes to our clients, we carefully tailor our approach to the needs of each individual hotel. This means our strategy and solution is specifically for you and only you.
Reporting to enhance growth
We’re proud to say our level of reporting is unmatched in the industry. We strive to provide a deep dive in each report that will give you a full, insightful picture into your hotel’s performance. We know how important key market data is – you need to know how your hotel is performing in comparison to the market. That’s why our reporting gives you more than just the basics. We use industry benchmarking to empower you with the data you need to make informed decisions on key performance indicators. Using our reports continually will allow you to develop your hotel’s strategy and increase your direct bookings.
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Revenue Management Expertise
Our strength lies in deep expertise, collaboration, and proactive support—delivering measurable results and lasting value for every client.
crafted products
We stop at nothing to give your
property an edge
That way you can focus on creating the best experience there is, becoming
embedded in the hearts of your guests and ensuring they return again and again.
Our experienced Client Success and eCommerce teams
We love empowering hoteliers to drive direct bookings!
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